M1 Wednesday, March 12, 2003, 10:15 AM    People Issues in Test Automation Lloyd Roden, Grove Consultants
The purchase and implementation of testing tools may cause different people to react in different ways.Therefore, we shouldn’t underestimate the people issues surrounding test automation. For instance, senior management may have unrealistic expectations when it comes to automation cost savings, while our teams may have misconceptions about how automation will affect their workloads.This session uncovers some of the key people issues you’ll likely be confronted with as a team leader or test manager when using test automation. It will also help you examine alternative team structures and automation roles together with common problems, how they can be dealt with effectively, and tips for obtaining fast payback. • Learn to manage change and expectations when implementing and using test automation • Consider different variations of team structures to improve test automation • Discover and prepare for the various reactions to test automation that may be encountered		Lloyd Roden has been involved in the software industry since 1980. He was chairman of the QARun User Group for three years, and is a lively and enthusiastic speaker at conferences and seminars. He has spoken at EuroStar, TCS, SQE, and Unicom conferences. At Grove Consultants, he provides consultancy and training in all aspects of testing, specializing in test management, people issues, and test automation.
M2 Wednesday, March 12, 2003, 11:30 AM    Total Reliability Management – Test Automation to Production Rohit Gupta, Segue
Most companies organize their application development teams in a manner that reduces communication. However, the end result of this is that the application is released with more defects and on a delayed schedule. Total reliability management is a new approach to ensuring product quality and timely release. This presentation focuses on how quality assurance can be applied to each phase of the software development and deployment processes. Attend and learn how total reliability management can be achieved, and how your organization can benefit from it. • Learn why reliability can’t be put in ''after the fact'' • See how production monitoring can provide extremely valuable information • Bridge the information gap so development teams can get valuable information from the QA and production teams		Rohit Gupta is responsible for developing company strategy with particular emphasis on establishing strategic partnerships. Prior to this, he was in charge of product management and presales at Segue. Rohit came to Segue from Oracle Corporation, where he was in the research and development organization. He holds bachelor’s and master’s degrees in computer engineering from Purdue University.
M3 Wednesday, March 12, 2003, 2:00 PM    Obtaining Management Buy-In and Support for Your Test Automation Efforts Eric Patel, RapidSQA
The success of your test automation efforts often depends not only on you and your team, but on your management as well. The number one complaint from test automation teams is that they don’t have management support for their test efforts. But what can you do to get through to them? Communicating with management on their terms will go a long way toward making your case. By putting yourself in their frame of mind, you can speak on their terms, thereby increasing the likelihood your message will be understood.This session illustrates how you can objectively show facts and data that support your business case. The instructor also covers business tools and metrics. • Find out what works and what doesn’t when it comes to ''getting through'' to management • Learn how to make a business case and use metrics like ROI to show results • Gain tips on important skills such as risk management, communication, negotiation, and influencing		As QA program manager, Eric Patel leads cross-functional testing efforts for VeriTest’s customers through onsite consulting. He co-founded the Nokia Quality Forum (NQF) Boston and the QAI Boston Federation Chapter, and he created the RapidSQA methodology for Web testing. Eric has more than ten years of experience in software testing, test management, and software quality assurance. Published in Software Quality Professional (SQP) and STQE, he also serves as a reviewer for SQP and The Journal of Software Testing Professionals.
M4 Thursday, March 13, 2003, 10:00 AM    A Formula for Test Automation Success: Finding the Right Mix of Skill Sets and Tools Meenesh Pattni, Rational Software
Not sure what elements to consider now that you’re ready to embark on the mission of automating your testing? This session explores the possibilities – the key mix of skill sets, processes, and tools – that can make or break any automation effort. The instructor shows you how to develop an informed set of priorities that can make all the difference in your effort’s success, and help you avoid project failure. • Create better, more reusable tests to improve efficiency and effectiveness • Increase the value and reputation of QA within your organization • Establish a closer relationship with developers based on mutual respect		Meenesh Pattni is a senior product manager for GUI testing solutions at Rational Software. He is responsible for defining current and next-generation testing tools, which deliver functional and regression test capabilities to software testers using Java, Web, and .NET technologies. Meenesh has seven years of experience in the automated testing field, ranging from consultancy to product management. He holds a bachelor's degree in electronic engineering from York University, England.
M5 Thursday, March 13, 2003, 11:30 AM    Avoiding Test Automation Pitfalls and Guaranteeing Return on Investment Jeff Tatelman,TurnKey Solutions Corp.
Companies that have attempted to implement test automation for functional testing have discovered – usually the hard way – that it isn’t easy. This presentation takes an in-depth look at the specific pitfalls companies encounter when implementing automated functional testing, and offers real-world, proven best practices to avoid problems and guarantee long-term success.You’ll learn about an ROI model successfully used by companies for automated testing efforts, and learn to identify the key areas upon which to focus your test automation. • Utilize an ROI model for test automation planning and results measurement • Tips on how to avoid test automation failure • Find out when not to automate		Jeff Tatelman has more than 20 years of quality assurance, management, and consulting experience in the software development industry. As part of his vast experience and expertise, he has developed software quality processes to support all phases of the software development lifecycle and has implemented structured and automated testing, change management, and tools to support the software quality process. Jeff has also been responsible for implementing requirements-based testing at several Fortune 1000 companies including NCR, Sprint, Coca-Cola, and SunTrust Bank.
M6 Thursday, March 13, 2003, 2:00 PM    Tuning Application Performance in Production David Gehringer, Mercury Interactive
Even applications that have gone through rigorous testing in QA can have serious performance problems in production. Nearly every CIO and production manager has horror stories of applications that went live and failed.Yet with so much on the line, why are we in a constant firefighting mode? When confronted with new problems, we have to start with the basics and ask, ''Is the problem in the application or in the infrastructure? How can I narrow it down fast?'' Production tuning takes your good QA practices to the next level, and helps you get out of a reactive mode. • Find out why production applications don’t perform as anticipated • Determine which processes to use to optimize the application, infrastructure, and security of the system • Discover how testing, production tuning, and performance monitoring fit together		David Gehringer is the director of product management for Mercury Interactive’s hosted load testing services. His primary responsibilities include managing marketing initiatives, message development, sales training, and technical development for the company’s hosted testing services including ActiveTest™, ActiveTest SecureCheck™, and LoadRunner® Hosted Virtual Users. David also collaborates with application developers, technology innovators, and established service providers to help Mercury Interactive create industry-leading automated software testing solutions and best practices.

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